HERE TO HELP
Support starts
with being heard.
If you need help with a Junomo enquiry or an existing service, tell us what you need and how you would prefer to be contacted.
CLIENT SUPPORT
Start with a conversation.
Email support@junomo.com. Include your name, business name, a short description of the issue and the provider involved, if you know it.
For your security, do not include passwords, full bank details, identity documents or payment instructions in your initial message.
Contact supportIf something has gone wrong.
To raise a complaint, email support@junomo.com with “Complaint” in the subject. Explain what happened, when it happened and what you would like us to put right. Let us know how to contact you.
Junomo will need to identify the relevant service and provider so the complaint follows the appropriate route. Ask for the applicable complaints procedure, response times and escalation information for your service. The process and any external referral rights depend on that arrangement.
A way of communicating that works for you.
If you need a callback, information in another format or a different way of communicating, please tell us when you get in touch. Avoid including sensitive personal information unless it is needed and an appropriate way to share it has been agreed.